Privacy Policy + Terms and Conditions

Privacy Policy

Effective date: October 29, 2026

Refined Living ("we," "us," or "our") respects your privacy. This policy explains what information we collect through https://www.refinedliving.shop and our communications, how we use it, and your choices.

1. Information we collect

    •    Information you provide: name, email address, phone number, address, and details you share about your project or inquiry.

    •    SMS consent records: the phone number that opted in, the date and time of consent, the page where consent was given, and the consent wording shown.

    •    Automatically collected data: IP address, browser type, pages visited, and cookies used for site functionality and analytics.

2. How we use your information

    •    To respond to inquiries and provide our products and services

    •    To schedule appointments and send project updates

    •    To send text messages you have agreed to receive

    •    To send marketing communications, if you opted in

    •    To improve our website and comply with legal obligations

3. SMS / text messaging

If you opt in to text messages, we will use your mobile number to send project updates and replies to your inquiries. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP; reply HELP for help or contact us at kristen@soullinedesign.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share phone numbers only with service providers that deliver our messages (such as our SMS platform provider), solely to send the messages you requested.

4. How we share information

We do not sell your personal information. We share it only with service providers who help us operate our business (for example, website hosting, scheduling, and communications), when required by law, or to protect our rights. These providers may use it only to perform services for us.

5. Data retention and security

We keep personal information only as long as needed for the purposes above or as required by law, including retaining SMS consent and opt-out records. We use reasonable safeguards to protect it, but no method of transmission or storage is completely secure.

6. Your choices

    •    Text messages: reply STOP at any time.

    •    Email: use the unsubscribe link in any marketing email.

    •    Access, correction, or deletion: email kristen@soullinedesign.com.

7. Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect their information.

8. Changes to this policy

We may update this policy. The effective date above shows when it was last revised.

9. Contact us

Refined Living · kristen@soullinedesign.com

Terms & Conditions

Effective date: October 29, 2026

These terms govern your use of https://www.refinedliving.shop and the messaging programs of Refined Living ("we," "us"). By using our site or opting in to our messages, you agree to these terms.

1. SMS Terms

    •    Program name: Refined Living Text Alerts

    •    Program description: When you opt in, we will text you project updates and replies to your inquiries.

    •    How to opt in: Check the SMS consent box on our website form.

    •    Message frequency: Varies based on your interactions with us.

    •    Cost: Message and data rates may apply. Contact your wireless provider for plan details.

    •    Opt out: Reply STOP to any message to cancel. You will receive one confirmation message and no further texts unless you opt in again.

    •    Help: Reply HELP for help, or contact kristen@soullinedesign.com.

    •    Carrier liability: Carriers are not liable for delayed or undelivered messages.

    •    Consent: Consent to receive texts is not a condition of purchase.

    •    Privacy: See our Privacy Policy for how we handle your information.

2. Use of our website

You agree to use the site lawfully and not to interfere with its operation. Content on the site is owned by Refined Living and may not be copied without permission.

3. Quotes, products, and services

Quotes, pricing, and availability shown on the site or sent by message are estimates until confirmed in writing. Specific purchases or projects may be governed by a separate written agreement.

4. Disclaimers and limitation of liability

The site and messages are provided "as is." To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the site or our messages.

5. Governing law

These terms are governed by the laws of the State of Utah.

6. Changes

We may update these terms. The effective date above shows the latest version.

7. Contact

Refined Living · kristen@soullinedesign.com

Back to Home Page.